Al Ain City Tour - Explore Heritage | Zoo and Culture

• Air-conditioned comfortable transport during the tour.
• Well-experienced and professional tour guide to maximize your experience.
• Heritage Village Abu Dhabi admission.
• Al Ain Zoo entry tickets.
• Visit Al Ain Oasis and Al Ain Palace Museum.
• Visit the Al Jahili Fort.
• Guided tour of Jebel Hafeet mountain.
• Visit local markets for shopping.
• Bottled water during the tour at your convenience.

• Non-mentioned meals and beverages.
• Tipping the tour guide and the driver.
• Al Ain City tour packages have optional upgrades or add-ons.
• Your expenses like souvenirs or more snacks.
• Travel insurance.
• Additional services or products not included.
• Heritage Village Abu Dhabi price of a ticket for an optional extended tour.
• Other activities at Al Ain Zoo beyond the regular tour.
• Transport from points outside regular pick-up locations.

Free Cancellation 24 hours Prior

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

Tour Default Policy(0-3)

• Individuals under 3 years will be considered as infant and entry will be free of cost.
• Individuals aged from 3 to 10 years will be considered as child and charged child rate.
• Individuals above age 10 will be considered as an adult and charged adult rate.

• The Al Ain City Tour is available daily with flexible timings.
• Children under 5 years old can join for free.
• Group discounts are available for larger parties.
• The tour includes both English-speaking and multilingual guides.
• The tour covers all major attractions of Al Ain.
• Al Ain Zoo tickets and Heritage Village Abu Dhabi entry are included in the price.
• Carry some money for extra activities and souvenirs.
• Your booking should be confirmed in advance.
• The duration of the tour is around 8-9 hours.

• Wear comfortable walking shoes and clothing.
• The tour is for all ages and is family-friendly.
• Al Ain Zoo admission is included, but some additional experiences are optional.
• Bring a hat, sunglasses, and sunscreen for protection.
• Make sure your phone is fully charged for photos and directions.
• The tour will have a lunch break at a local restaurant (meal not included).
• Some walking is expected, especially at Al Ain Oasis.
• Keep your camera ready for stunning views of Jebel Hafeet.

• You will receive your mobile ticket in your email instantly.
• Display the voucher on your mobile phone with a valid photo ID at the will-call ticket counter.
• Please arrive at the redemption point 20 minutes before your visit to avoid delays.

• Rescheduling and Cancellations: We have the right to reschedule or change an itinerary, alter prices, or cancel a tour at our discretion, mainly if it's for safety or convenience.
• Unused Inclusions: Any unused parts of a tour package are non-refundable.
• No-Show Policy: Guests who fail to arrive on time at the designated pick-up point will be considered no-shows. No alternative transfer or refund will be provided.
• Weather and Traffic Delays: If your tour is delayed due to bad weather, mechanical breakdowns, or traffic, we will offer you alternative services available.
• Seating Arrangement: The seating arrangement depends on the availability of vehicles. The driver or the tour guide will make all arrangements except private transfers.
• Pick-up and Drop-off Timings: The timings listed are approximate and may vary based on your location and traffic conditions.